Rant: Marketing...
Friday, August 19, 2011 at 4:28AM Been a while since my last rant; figured it was high-time.
There's nothing more annoying than receiving calls from telemarketers. Honestly, when is it ever a good time for me to listen to you tell me about some product/service in which I'm completely disinterested? Having been a telemarketer for all of 6 days, I learned a valuable lesson: cut them off right away and pleasently tell them to put your name on their 'corporate do not call list'. That company won't be calling you back. It works 'cause it's the law. Try it.
When I lived in Canada, it seemed like direct mail, credit card offers, and things like telemarketing were a background inconvenience. Here in the States, it feels like this stuff is way, way overboard.
A few days after my one year anniversary of being in the US, I started receiving credit card offers - a lot of credit card offers. In fact, there are at least 5 different companies offering me credit cards, some of them mailing me TWICE A WEEK. I swear, I'm getting ~100 packages a year from Capital One alone that I tear up and dump into the recycling bin. Oh, I also get coupon books and flyers pretty much every day. I also have received GQ, Cycling magazine, and some running mag all without having actually signed up for anything. I empty my paper recycling bin weekly because it's full of junk mail.
How about emails? Any company from which I've ever ordered anything online emails me DAILY. That's right, I get 1-2 emails per day from Newegg, Amazon, Barnes & Noble, etc. I know that I can block them (and have), but does this make sense? How much stuff can I possibly buy? I've heard that the idea here isn't to actually advertise anything, it's simply to keep the names of these companies on the tip of your tongue. I'd like to see a serious study just looking into whether this constant deluge of shit just pisses people off about these companies.
Here's another one. CVS, the big pharmacy chain in the US, calls me frequently with an automated message, asking me to 1) confirm my name, then 2) enter my date of birth before helpfully reminding me that it's allergy/sunburn/flu season and that I should stock up on some particular product. Thanks for calling me at 2 in the afternoon, while I'm in a meeting at work to remind me of this garbage. What in the hell are they thinking?
Oh, here's my big pet-peeve. Why is it that every frickin' store is trying to get me to sign up for their particular meaningless 'reward' card? Why can't I just bring my stuff to the counter, pay, and leave? I shouldn't have to take off my headphones at every single store so that I can say 'No, I'm not interested' or 'Can we please skip the part where I give you my whole address and/or email address?'. Just let me pay and walk out - aren't you getting my money? Why are you still not satisfied?
I'm sure that some research firm presented some talk at a marketing meeting, showing a 4% increase in quarterly revenue from some obscure company when they started harrassing the hell out of their customers. Rationality would argue that companies wouldn't do this if it didn't work. However, I wonder if anyone ever gets so annoyed by this junk that they actually stop doing business with particular companies? We can't always choose the stores nearest to where we live, but I've certainly stopped using some websites because of the constant email spam I get from them... something to think about.
Carlo |
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